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FAQ: Difference between revisions
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= Troubleshooting = | = Troubleshooting = | ||
<big>''Please note, these answers are written for Cumulus 1.x.y; the support forum is where Cumulus MX problems are discussed, together with how screens and files are different for the MX development.''</big> | {{Version badge 1}}<big>''Please note, these answers are written for Cumulus 1.x.y; the support forum is where Cumulus MX problems are discussed, together with how screens and files are different for the MX development.''</big> | ||
== My 'Error' light is flashing == | == My 'Error' light is flashing == | ||
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== My ‘new record’ light has stopped flashing == | == My ‘new record’ light has stopped flashing == | ||
It is the normal situation that the light does not flash. The ‘new record’ light only flashes when an all-time record has been broken. It stops flashing if you click on it or restart Cumulus, until another all-time record is broken. When you first start using Cumulus, inevitably the light will flash a lot, even if you cancel it, as you will be breaking records constantly. After a while, it will 'settle down' and not flash so often. | {{Version badge 1}}It is the normal situation that the light does not flash. The ‘new record’ light only flashes when an all-time record has been broken. It stops flashing if you click on it or restart Cumulus, until another all-time record is broken. When you first start using Cumulus, inevitably the light will flash a lot, even if you cancel it, as you will be breaking records constantly. After a while, it will 'settle down' and not flash so often. | ||
== I installed a new version and my web page templates got over-written == | == I installed a new version and my web page templates got over-written == | ||
The supplied web page templates are part of Cumulus and will be over-written on upgrade. If you want to create your own web pages, don’t edit the supplied ones, place them in a different folder and use the ‘extra files’ facility. From version 1.8.9, the installer offers the option of not over-writing the web templates; it unconditionally also installs them to a sub-folder of the web folder called 'originals', so you can refer to them if required, even if you chose not to over-write those in the web folder. | {{Version badge 1}}The supplied web page templates are part of Cumulus and will be over-written on upgrade. If you want to create your own web pages, don’t edit the supplied ones, place them in a different folder and use the ‘extra files’ facility. From version 1.8.9, the installer offers the option of not over-writing the web templates; it unconditionally also installs them to a sub-folder of the web folder called 'originals', so you can refer to them if required, even if you chose not to over-write those in the web folder. | ||
== I can’t find my data files! == | == I can’t find my data files! == | ||
You’re probably running Windows Vista/Windows 7/Windows 8 (or one of the corresponding server versions of Windows). Look in C:\Users\[username]\AppData\Local\VirtualStore\Program Files\Cumulus - note that this is a 'hidden' folder. Ideally, to avoid this situation, you would install to somewhere outside the Program Files hierarchy, as recommended in the readme.txt. | {{Version badge 1}}You’re probably running Windows Vista/Windows 7/Windows 8 (or one of the corresponding server versions of Windows). Look in C:\Users\[username]\AppData\Local\VirtualStore\Program Files\Cumulus - note that this is a 'hidden' folder. Ideally, to avoid this situation, you would install to somewhere outside the Program Files hierarchy, as recommended in the readme.txt. | ||
== I can't save my NOAA reports! == | == I can't save my NOAA reports! == | ||
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== I get an error when I close Cumulus == | == I get an error when I close Cumulus == | ||
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Cumulus does sometimes report an error when you close it. This does not appear to cause any problems, you can just close the error message. I don't seem to be able to do anything about this, as the 'crash' is not in code that I have control over. You may be able to avoid this error by avoiding closing Cumulus while it is uploading to the internet. Please don't bother sending me a bug report about this. | Cumulus does sometimes report an error when you close it. This does not appear to cause any problems, you can just close the error message. I don't seem to be able to do anything about this, as the 'crash' is not in code that I have control over. You may be able to avoid this error by avoiding closing Cumulus while it is uploading to the internet. Please don't bother sending me a bug report about this. | ||
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== My computer hibernated/suspended, and I lost data/my graphs 'flat-lined' == | == My computer hibernated/suspended, and I lost data/my graphs 'flat-lined' == | ||
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Cumulus can't cope with being suspended, it just carries on as normal after being woken. There is an option in the station settings to 'close on suspend', so Cumulus will close itself as a safety measure, if you forget to do it manually. Don't use the 'close on suspend' option and the 'confirm shutdown' option at the same time; this will cause problems. | Cumulus can't cope with being suspended, it just carries on as normal after being woken. There is an option in the station settings to 'close on suspend', so Cumulus will close itself as a safety measure, if you forget to do it manually. Don't use the 'close on suspend' option and the 'confirm shutdown' option at the same time; this will cause problems. | ||
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Cumulus will always show zero average bearing when the average wind speed is zero (it can't be otherwise because it's calculated using the wind speed). In addition, it will show zero current bearing when the current wind speed is zero if you have ''use bearing zero when calm'' selected in the [[Cumulus_Screenshots#Station|station]] settings (accessible from '''Configuration''' menu). | Cumulus will always show zero average bearing when the average wind speed is zero (it can't be otherwise because it's calculated using the wind speed). In addition, it will show zero current bearing when the current wind speed is zero if you have ''use bearing zero when calm'' selected in the [[Cumulus_Screenshots#Station|station]] settings (accessible from '''Configuration''' menu). | ||
This also happens if your | This also happens if your anemometer has a fault. | ||
== My graphs appear to be plotted less frequently just after Cumulus starts up == | == My graphs appear to be plotted less frequently just after Cumulus starts up == | ||
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== My temperature Min/Max/Avg graph is empty == | == My temperature Min/Max/Avg graph is empty == | ||
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The most likely explanation is that you have only recently started running Cumulus (in the last day or two). It adds new values to this graph at the end of each day; it wouldn't make sense to add a value part of the way through the day, and you need a few points to be plotted before the graph starts to take shape. You need to wait until you have been running Cumulus for a few days. | The most likely explanation is that you have only recently started running Cumulus (in the last day or two). It adds new values to this graph at the end of each day; it wouldn't make sense to add a value part of the way through the day, and you need a few points to be plotted before the graph starts to take shape. You need to wait until you have been running Cumulus for a few days. | ||
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== I've changed my Twitter password, and now Cumulus won't update Twitter == | == I've changed my Twitter password, and now Cumulus won't update Twitter == | ||
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You need to force Cumulus to re-authenticate with Twitter. Stop Cumulus and edit cumulus.ini. Find the [Twitter] section, and '''delete''' the lines which start | You need to force Cumulus to re-authenticate with Twitter. Stop Cumulus and edit cumulus.ini. Find the [Twitter] section, and '''delete''' the lines which start | ||
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== Cumulus stops at the "Downloading data" screen == | == Cumulus stops at the "Downloading data" screen == | ||
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If you have a Fine Offset station, this is probably caused by the station's USB interface locking up - a known problem with some Fine Offset stations. You should be able to get it going again by doing a reset - remove batteries and the USB cable. Recent Fine Offset models have a problem where they can lock up frequently, requiring a reset. From version 1.9.3 of Cumulus onwards, there is an option to synchronise the reading of data with the console writing the data, to avoid doing both at the same time, and this seems to avoid most lockups. The setting is "Synchronise Fine Offset reads" on the station settings screen. | If you have a Fine Offset station, this is probably caused by the station's USB interface locking up - a known problem with some Fine Offset stations. You should be able to get it going again by doing a reset - remove batteries and the USB cable. Recent Fine Offset models have a problem where they can lock up frequently, requiring a reset. From version 1.9.3 of Cumulus onwards, there is an option to synchronise the reading of data with the console writing the data, to avoid doing both at the same time, and this seems to avoid most lockups. The setting is "Synchronise Fine Offset reads" on the station settings screen. | ||
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== Cumulus locks up when it starts and I have to use the task manager to kill it == | == Cumulus locks up when it starts and I have to use the task manager to kill it == | ||
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If you have a ''Fine Offset station'', this is most likely caused by the station's interface locking up, i.e the station has stopped communicating with the PC. | If you have a ''Fine Offset station'', this is most likely caused by the station's interface locking up, i.e the station has stopped communicating with the PC. | ||
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== Cumulus gives an error and won't run on my HP computer == | == Cumulus gives an error and won't run on my HP computer == | ||
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It's a known problem with HP computers; they have missing fonts. One solution is to install [http://www.microsoft.com/en-us/download/details.aspx?DisplayLang=en&id=16083 this font update] from Microsoft. It appears that computers other than HP can have the same font issue, so it is worth installing the font update anyway, if you get a problem where Cumulus won't start. | It's a known problem with HP computers; they have missing fonts. One solution is to install [http://www.microsoft.com/en-us/download/details.aspx?DisplayLang=en&id=16083 this font update] from Microsoft. It appears that computers other than HP can have the same font issue, so it is worth installing the font update anyway, if you get a problem where Cumulus won't start. | ||
