What to do when I have a problem with MX: Difference between revisions

What to do when I have a problem with MX (view source)

Revision as of 09:49, 7 July 2020

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 #) Leave MX running for a while, hopefully long enough for several instances of your problem to reoccur
 #) Stop MX
-#) zip the latest file updated in '''CumulusMX/MXDiags''' folder. Add into zip, any log files that seem relevant to your question, and any other files you have modified from their content in the MX distribution if those files are relevant to your problem. If in 4, you have selected ftp logging, add [[Ftplog]] into zip.
+#) zip the latest file updated in '''CumulusMX/MXDiags''' folder. Add into zip, any log files that seem relevant to your question, and any other files you have modified from their content in the MX distribution if those files are relevant to your problem. ''If in 2, you have selected ftp logging, add [[Ftplog]] into zip.''
 #) At this point you can optionally try restarting MX
-#) Now ask your question in the correct sub-forum [https://cumulus.hosiene.co.uk/viewforum.php?f=40 Cumulus MX Current (releases since b3043)]
+#) Now ask your question in the correct sub-forum [https://cumulus.hosiene.co.uk/viewforum.php?f=40 Cumulus MX Current (releases since b3043)] . ''If using FTP is relevant, then state which protocol you have selected.''
 #) Use the attachment tab below the posting window to upload your zip. In the post explain your problem, and quote any settings (do not disclose passwords) that might be relevant. Also state what device you are running MX on, and on what device you view the admin interface.
 #) If your problem relates to uploading, some information on your web server structure can help.