FAQ: Difference between revisions

FAQ (view source)

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 == I’ve tried active FTP mode, but my web pages (or my realtime.txt file) still don’t appear?  ==
-Are you absolutely sure you have set the ftp path correctly? Most problems like this are a result of an incorrect path. Try turning on the ftp logging (on the Configuration menu) and look in the ftplog.txt and realtimeftplog.txt files (in the Cumulus folder). It is best to supply a relative path - i.e. with no leading 'slash'. Please don't ask me what path you need to supply, it is impossible for me to guess how your web space is set up. If you cannot work it out, ask your web space provider for help.
+Are you absolutely sure you have set the ftp path correctly? Most problems like this are a result of an incorrect path. Note that the information in the 'FTP progress' window is not generally useful for diagnosing upload issues' try turning on the ftp logging (on the Configuration menu) and look in the ftplog.txt and realtimeftplog.txt files (in the Cumulus folder). It is best to supply a relative path - i.e. with no leading 'slash'. Please don't ask me what path you need to supply, it is impossible for me to guess how your web space is set up. If you cannot work it out, ask your web space provider for help.
 == My ‘new record’ light has stopped flashing  ==